Description
Unified communications combines enterprise communication and collaboration tools into a single interface and management system, removing the siloed and fragmented challenges of previous solutions that otherwise caused many inefficiencies. Communications and collaboration tools assembled together emphasize real-time communication and include voice telephony, instant messaging, audio and video conferencing, content sharing, and social networking. These are combined in a manner in which they are seamless to existing systems such as email, voicemail, calendars, and scheduling.
Unified Communications Market Dynamics
The COVID-19 pandemic has necessitated the adoption of remote work on a wide scale, causing virtually the entire employee base of many companies to embrace an employee work-at-home operational framework. The publisher of this report sees this impacting the long-term remote work policies of many companies, precipitating further adoption of UCC platforms and services. We expect that the ongoing impact of pandemic planning will shift businesses strategy to long-term policies that involve remote employee productivity as a core human capital management requirement. This shift will push the UCC market to grow dramatically over the next five to ten years.
Unified Communications Market Report
This report evaluates the evolution of silo communications and collaboration solutions into uniform platforms. The report also analyzes each aspect of UCC technologies such as voice-based technology, video-based technology, messaging technology, collaboration technology, and mobility technology. The report addresses important enterprise ROI areas such as application productivity improvements within industry verticals. The report also provides global and regional forecasts for each market segment within the UCC ecosystem through 2025.
Table of Contents
1.0 Executive Summary
2.0 Introduction
2.1 Unified Communication and Collaboration (UCC)
2.1.1 UCC Architecture
2.1.2 Ambient Communications
2.2 Workplace Communication
2.2.1 Work from Home and Productivity Suite
2.3 UCC Taxonomy
2.3.1 Voice Based Communications
2.3.2 Video Based Communications
2.3.3 Messaging Based Communications
2.3.4 Content Collaboration Technology Platforms
2.3.5 Team Collaboration and Communications
2.4 Enterprise Cost and Benefit Analysis
2.4.1 Determine Critical Elements
2.4.2 Analyse Challenges and Benefits
2.4.3 Develop TCO Models
2.4.4 Vendor Selection Considerations
2.5 Business Model Analysis
2.5.1 Unified Communication as a Service (UCaaS)
2.5.2 Communication and Collaboration as a Service (CCaaS)
2.5.3 Communication Platform as a Service (CPaaS)
2.5.4 Managed UC Services
2.6 Regulatory Landscape
2.6.1 MiFID II
2.6.2 PECR
2.6.3 GDPR
2.6.4 Dodd-Frank
2.6.5 HIPAA
2.6.6 POPIA
2.6.7 ECT Act
2.6.8 NCA 2003
2.7 COVID 19 Pandemic Impacts
2.8 Market Drivers and Challenges
2.9 Value Chain Analysis
2.9.1 Platform and Infrastructure Providers
2.9.2 Software Solution Providers
2.9.3 Hardware Solution Providers
2.9.4 Service Providers
2.9.5 Technology Providers
3.0 Technology and Application Analysis
3.1 UCC Technology Evolution
3.2 UCC Technology Analysis
3.2.1 Voice Based Technology
3.2.1.1 Teleconferencing
3.2.1.2 Virtual Desktop Infrastructure (VDI)
3.2.1.3 Audio Conferencing
3.2.1.4 Contact Centre
3.2.2 Video Based Technology
3.2.2.1 Video Conferencing
3.2.2.2 Web Conferencing
3.2.3 Messaging Technology
3.2.3.1 Unified Messaging System
3.2.3.2 Instant Messaging and Presence (IMP)
3.2.4 Content Collaboration Technology
3.2.4.1 Social Network
3.2.4.2 Video/Picture Sharing Platform
3.2.4.3 Code Hosting Platform
3.2.4.4 Project Management Platform
3.2.5 Team Collaboration Technology
3.3 Analysis of Supporting Technologies
3.3.1 Mobility and Mobile First Technology
3.3.2 IoT Technology
3.3.3 AI and Machine Learning
3.3.4 Augmented Reality
3.3.5 WebRTC
3.3.6 VoLTE and Vo5G
3.3.7 SD-WAN
3.3.8 VoIP Access and SIP Trunking
3.3.9 SBC and VDI
3.3.10 Fixed Mobile Convergence
3.4 UCC Application in Industry Verticals
3.4.1 Financial Industry
3.4.2 Office Buildings
3.4.3 Government and Public Sector
3.4.4 Telecom and IT/ITES
3.4.5 Media and Entertainment
3.4.6 Healthcare and Hospitability
3.4.7 Retail and Consumer Electronics
3.4.8 Transportation and Logistics
3.4.9 Education and Research
3.4.10 Energy and Utilities
3.4.11 Manufacturing
3.4.12 Defense and Aerospace
4.0 Company Analysis
4.1 8×8 Inc
4.2 ALE (Alcatel-Lucent Enterprise)
4.3 Apple
4.4 AT&T
4.5 ATLASSIAN
4.6 Avaya Inc. (Avaya Holdings Corporation)
4.7 Verizon (BlueJeans)
4.8 BT Group
4.9 BigBlueButton
4.10 Cisco Systems Inc.
4.11 Connect Solutions
4.12 ClickMeeting
4.13 Cyber Link (U Meeting)
4.14 DialPad
4.15 Dimension Data
4.16 Evolve IP
4.17 Ericsson-LG Enterprise
4.18 Facebook
4.19 Fuze Inc.
4.20 FreeConference
4.21 Genesys (Permira)
4.22 Google
4.23 Hewlett-Packard
4.24 Huawei Technologies
4.25 IBM Corporation
4.26 IceWarp
4.27 Intrado Corporation (Wes Corporation)
4.28 Line Corporation
4.29 Logitech
4.30 LogMeIn (GoToMeeting)
4.31 Masergy Communications
4.32 Microsoft Corporation
4.33 Mitel Networks Corporation
4.34 NEC Corporation
4.35 Nextiva (UnitedWeb)
4.36 Nokia Networks
4.37 NTT Communications
4.38 Orange Business Services (Orange)
4.39 Poly
4.40 Rakuten Viber
4.41 Revation Systems
4.42 RingCentral Inc.
4.43 Slack
4.44 Star2Star Communications
4.45 Tata Communication
4.46 Telegram
4.47 Telstra Corporation
4.48 Tencent (WeChat)
4.49 Unify (Atos SE)
4.50 Vodafone
4.51 Vonage (Vonage Holdings Corp.)
4.52 Votacall
4.53 Wildix
4.54 Windstream Services
4.55 Yealink
4.56 Zoom
5.0 Market Analysis and Forecast 2020 – 2025
5.1 Global Unified Communication and Collaboration Market 2020 – 2025
5.2 Global Unified Communication and Collaboration Market by Solution 2020 – 2025
5.2.1 Global Unified Communication and Collaboration Market by Technology Platform
5.2.1.1 Global Unified Communication and Collaboration Market by Voice Based Technology Platform
5.2.1.1.1 Global Unified Communication and Collaboration Market by Teleconferencing Technology Platform
5.2.1.2 Global Unified Communication and Collaboration Market by Video Based Technology Platform
5.2.1.3 Global Unified Communication and Collaboration Market by Messaging Based Technology Platform
5.2.1.3.1 Global Unified Communication and Collaboration Market by Unified Messaging Technology Platform
5.2.1.4 Global Unified Communication and Collaboration Market by Content Collaboration Technology Platform
5.2.2 Global Unified Communication and Collaboration Market by Mobility Based Technology Platform
5.2.3 Global Unified Communication and Collaboration Market by Service and Tools
5.3 Global Unified Communication and Collaboration Market by Industry Vertical
5.4 Global Unified Communication and Collaboration Market by Deployment
5.5 Global Unified Communication as a Service (UCaaS) Market
5.6 Global Unified Communication and Collaboration Market by User Segment
5.7 Global Unified Communication and Collaboration Market by Region
5.7.1 North America Unified Communication and Collaboration Market
5.7.2 Europe Unified Communication and Collaboration Market
5.7.3 APAC Unified Communication and Collaboration Market
5.7.4 Middle East and Africa Unified Communication and Collaboration Market
5.7.5 Latin America Unified Communication and Collaboration Market by Country
6.0 Conclusions and Recommendations
6.1 Advertisers and Media Companies
6.2 Artificial Intelligence Providers
6.3 Automotive Companies
6.4 Broadband Infrastructure Providers
6.5 Communication Service Providers
6.6 Computing Companies
6.7 Data Analytics Providers
6.8 Immersive Technology (AR, VR, and MR) Providers
6.9 Networking Equipment Providers
6.10 Networking Security Providers
6.11 Semiconductor Companies
6.12 IoT Suppliers and Service Providers
6.13 Software Providers
6.14 Healthcare Service Providers
6.15 Public Safety Solution Providers
6.16 Smart City System Integrators
6.17 Social Media Companies
6.18 Workplace Solution Providers
6.19 Enterprise and Government
Tables
Table 1: TCO Calculation Model
Table 2: Global Unified Communication and Collaboration Market by Solution 2020 – 2025
Table 3: Global Unified Communication and Collaboration Market by Technology Platform 2020 – 2025
Table 4: Global Unified Communication and Collaboration Market by Voice Based Technology Platform 2020 – 2025
Table 5: Global Unified Communication and Collaboration Market by Teleconferencing Technology Platform 2020 – 2025
Table 6: Global Unified Communication and Collaboration Market by Video Based Technology Platform 2020 – 2025
Table 7: Global Unified Communication and Collaboration Market by Messaging Based Technology Platform 2020 – 2025
Table 8: Global Unified Communication and Collaboration Market by Unified Messaging Technology Platform 2020 – 2025
Table 9: Global Unified Communication and Collaboration Market by Content Collaboration Technology Platform 2020 – 2025
Table 10: Global Unified Communication and Collaboration Market by Mobility Based Technology Platform 2020 – 2025
Table 11: Global Unified Communication and Collaboration Market by Service and Tools 2020 – 2025
Table 12: Global Unified Communication and Collaboration Market by Industry Vertical 2020 – 2025
Table 13: Global Unified Communication and Collaboration Market by Deployment 2020 – 2025
Table 14: Global Unified Communication as a Service (UCaaS) Market by 2020 – 2025
Table 15: Global Unified Communication and Collaboration Market by User Segment 2020 – 2025
Table 16: Global Unified Communication and Collaboration Market by Region 2020 – 2025
Table 17: North America Unified Communication and Collaboration Market by Solution 2020 – 2025
Table 18: North America Unified Communication and Collaboration Market by Technology Platform 2020 – 2025
Table 19: North America Unified Communication and Collaboration Market by Voice Based Technology Platform 2020 – 2025
Table 20: North America Unified Communication and Collaboration Market by Teleconferencing Technology Platform 2020 – 2025
Table 21: North America Unified Communication and Collaboration Market by Video Based Technology Platform 2020 – 2025
Table 22: North America Unified Communication and Collaboration Market by Messaging Based Technology Platform 2020 – 2025
Table 23: North America Unified Communication and Collaboration Market by Unified Messaging Technology Platform 2020 – 2025
Table 24: North America Unified Communication and Collaboration Market by Content Collaboration Technology Platform 2020 – 2025
Table 25: North America Unified Communication and Collaboration Market by Mobility Based Technology Platform 2020 – 2025
Table 26: North America Unified Communication and Collaboration Market by Service and Tools 2020 – 2025
Table 27: North America Unified Communication and Collaboration Market by Industry Vertical 2020 – 2025
Table 28: North America Unified Communication and Collaboration Market by Deployment 2020 – 2025
Table 29: North America Unified Communication as a Service (UCaaS) Market by 2020 – 2025
Table 30: North America Unified Communication and Collaboration Market by User Segment 2020 – 2025
Table 31: North America Unified Communication and Collaboration Market by Country 2020 – 2025
Table 32: Europe Unified Communication and Collaboration Market by Solution 2020 – 2025
Table 33: Europe Unified Communication and Collaboration Market by Technology Platform 2020 – 2025
Table 34: Europe Unified Communication and Collaboration Market by Voice Based Technology Platform 2020 – 2025
Table 35: Europe Unified Communication and Collaboration Market by Teleconferencing Technology Platform 2020 – 2025
Table 36: Europe Unified Communication and Collaboration Market by Video Based Technology Platform 2020 – 2025
Table 37: Europe Unified Communication and Collaboration Market by Messaging Based Technology Platform 2020 – 2025
Table 38: Europe Unified Communication and Collaboration Market by Unified Messaging Technology Platform 2020 – 2025
Table 39: Europe Unified Communication and Collaboration Market by Content Collaboration Technology Platform 2020 – 2025
Table 40: Europe Unified Communication and Collaboration Market by Mobility Based Technology Platform 2020 – 2025
Table 41: Europe Unified Communication and Collaboration Market by Service and Tools 2020 – 2025
Table 42: Europe Unified Communication and Collaboration Market by Industry Vertical 2020 – 2025
Table 43: Europe Unified Communication and Collaboration Market by Deployment 2020 – 2025
Table 44: Europe Unified Communication as a Service (UCaaS) Market by 2020 – 2025
Table 45: Europe Unified Communication and Collaboration Market by User Segment 2020 – 2025
Table 46: Europe Unified Communication and Collaboration Market by Country 2020 – 2025
Table 47: APAC Unified Communication and Collaboration Market by Solution 2020 – 2025
Table 48: APAC Unified Communication and Collaboration Market by Technology Platform 2020 – 2025
Table 49: APAC Unified Communication and Collaboration Market by Voice Based Technology Platform 2020 – 2025
Table 50: APAC Unified Communication and Collaboration Market by Teleconferencing Technology Platform 2020 – 2025
Table 51: APAC Unified Communication and Collaboration Market by Video Based Technology Platform 2020 – 2025
Table 52: APAC Unified Communication and Collaboration Market by Messaging Based Technology Platform 2020 – 2025
Table 53: APAC Unified Communication and Collaboration Market by Unified Messaging Technology Platform 2020 – 2025
Table 54: APAC Unified Communication and Collaboration Market by Content Collaboration Technology Platform 2020 – 2025
Table 55: APAC Unified Communication and Collaboration Market by Mobility Based Technology Platform 2020 – 2025
Table 56: APAC Unified Communication and Collaboration Market by Service and Tools 2020 – 2025
Table 57: APAC Unified Communication and Collaboration Market by Industry Vertical 2020 – 2025
Table 58: APAC Unified Communication and Collaboration Market by Deployment 2020 – 2025
Table 59: APAC Unified Communication as a Service (UCaaS) Market by 2020 – 2025
Table 60: APAC Unified Communication and Collaboration Market by User Segment 2020 – 2025
Table 61: APAC Unified Communication and Collaboration Market by Country 2020 – 2025
Table 62: SEA Unified Communication and Collaboration Market by Country 2020 – 2025
Table 63: MEA Unified Communication and Collaboration Market by Solution 2020 – 2025
Table 64: MEA Unified Communication and Collaboration Market by Technology Platform 2020 – 2025
Table 65: MEA Unified Communication and Collaboration Market by Voice Based Technology Platform 2020 – 2025
Table 66: MEA Unified Communication and Collaboration Market by Teleconferencing Technology Platform 2020 – 2025
Table 67: MEA Unified Communication and Collaboration Market by Video Based Technology Platform 2020 – 2025
Table 68: MEA Unified Communication and Collaboration Market by Messaging Based Technology Platform 2020 – 2025
Table 69: MEA Unified Communication and Collaboration Market by Unified Messaging Technology Platform 2020 – 2025
Table 70: MEA Unified Communication and Collaboration Market by Content Collaboration Technology Platform 2020 – 2025
Table 71: MEA Unified Communication and Collaboration Market by Mobility Based Technology Platform 2020 – 2025
Table 72: MEA Unified Communication and Collaboration Market by Service and Tools 2020 – 2025
Table 73: MEA Unified Communication and Collaboration Market by Industry Vertical 2020 – 2025
Table 74: MEA Unified Communication and Collaboration Market by Deployment 2020 – 2025
Table 75: MEA Unified Communication as a Service (UCaaS) Market by 2020 – 2025
Table 76: MEA Unified Communication and Collaboration Market by User Segment 2020 – 2025
Table 77: MEA Unified Communication and Collaboration Market by Country 2020 – 2025
Table 78: Latin America Unified Communication and Collaboration Market by Solution 2020 – 2025
Table 79: Latin America Unified Communication and Collaboration Market by Technology Platform 2020 – 2025
Table 80: Latin America Unified Communication and Collaboration Market by Voice Based Technology Platform 2020 – 2025
Table 81: Latin America Unified Communication and Collaboration Market by Teleconferencing Technology Platform 2020 – 2025
Table 82: Latin America Unified Communication and Collaboration Market by Video Based Technology Platform 2020 – 2025
Table 83: Latin America Unified Communication and Collaboration Market by Messaging Based Technology Platform 2020 – 2025
Table 84: Latin America Unified Communication and Collaboration Market by Unified Messaging Technology Platform 2020 – 2025
Table 85: Latin America Unified Communication and Collaboration Market by Content Collaboration Technology Platform 2020 – 2025
Table 86: Latin America Unified Communication and Collaboration Market by Mobility Based Technology Platform 2020 – 2025
Table 87: Latin America Unified Communication and Collaboration Market by Service and Tools 2020 – 2025
Table 88: Latin America Unified Communication and Collaboration Market by Industry Vertical 2020 – 2025
Table 89: Latin America Unified Communication and Collaboration Market by Deployment 2020 – 2025
Table 90: Latin America Unified Communication as a Service (UCaaS) Market by 2020 – 2025
Table 91: Latin America Unified Communication and Collaboration Market by User Segment 2020 – 2025
Table 92: Latin America Unified Communication & Collaboration Market by Country 2020 – 2025
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