What is Business Automation?

While industrial automation is largely about physical machinery and robotics, there is an ongoing evolution within enterprise organizations to automate internal and external systems and processes by way of software, operating systems, virtualization, and virtual bots.

Business Automation is All about Software, Operating Systems, Virtualization, and Autonomous Programs often referred to as simply “Bots”

Internally, large enterprise organizations require business automation to improve efficiencies and effectiveness, which ultimately translates into cost savings and improved margins. Externally, business automation is employed to improve many customer-facing aspects of operations such as customer care and product life cycle management.

The overall goal of business automation is to improve operational efficiency and enhance business effectiveness. Both of these goals support corporate strategies for ever-improving and sustainable financial performance.

What is Business Automation?

While industrial automation is largely about physical machinery and robotics, there is an ongoing evolution within enterprise organizations to automate internal and external systems and processes by way of software, operating systems, virtualization, and virtual bots.

Business Automation is All about Software, Operating Systems, Virtualization, and Autonomous Programs often referred to as simply “Bots”

Internally, large enterprise organizations require business automation to improve efficiencies and effectiveness, which ultimately translates into cost savings and improved margins. Externally, business automation is employed to improve many customer-facing aspects of operations such as customer care and product life cycle management.

The overall goal of business automation is to improve operational efficiency and enhance business effectiveness. Both of these goals support corporate strategies for ever-improving and sustainable financial performance.

Current Trends and Market Outlook

Building Automation

Building Automation SoftwareOne of the biggest investments and most important assets to any enterprise is buildings and related commercial real estate, facilities, and equipment. Building automation focuses on the building itself and related facilities such as shipping docks, storage areas, etc.

Enterprise organizations desire to leverage building automation software and services to automate building support systems as a means to reduce costs, optimize business productivity, and improve employee productivity and job satisfaction. Core areas prime for building automation include lighting, HVAC, and facilities utilization such as workspace capacity and usage management.

It is important to consider that enterprise assets extend beyond office buildings and include outlying structures as well as inter-office facilities. Accordingly, building automation goes beyond office buildings and includes healthcare facilities (urgent care, hospitals, etc.) and fitness centers, sporting and entertainment facilities (arenas, concert halls, stadiums, etc.), and retail shopping centers (malls, big box stores, and retail outlet buildings).

Many businesses require advanced logistics software and systems to manage equipment, products, and other assets.

One example is companies like Amazon and Walmart that have to control inventory flow between suppliers, warehouses, and retail buildings. These types of businesses are keenly concerned about warehouse automation for efficient flow of both products from suppliers as well as transport to and from retail shopping.

Examples of Mind Commerce business automation reports focused on commercial real estate including office buildings, factories, and warehouses are:

  • Smart Workplace Market in Industry Verticals 2018 – 2023
  • Intelligent Buildings: IoT in Smart Cities, Commercial Real Estate, and Homes
  • Integrated Workplace Management System (IWMS) Marketplace: IWMS Platforms, Software, and Solutions Market Outlook and Forecasts 2018 – 2023

Business Automation of Systems and Processes

Across a wide array of industry verticals, enterprise is focused on digital transformation, which is another way of saying that businesses are leveraging new technologies, software, data and the Internet to enhance business operations. A big part of this transformation is simply ensuring that virtually all aspects of business is inter-connected and hence the reason many business leaders are interested in Machine-to-Machine communications and the Internet of Things (IoT).

Enterprise Automation = Digital Transformation = System and Process Optimization

A big portion of business automation is focused on digitizing existing systems and processes. However, it can often be challenging to retrofit legacy assets to accommodate state of the art solutions. Accordingly, many leading companies are taking a green-field approach and incorporating technology into the design of new equipment, components, and software.

Whether retrofitting existing systems, or building from the ground up, the challenge for all business automation of systems is to carefully integrate Information Technology (IT) with Operations Technology (OT). The careful merger of IT and OT is critical to ensure that newly automated systems truly support optimal business processes across both the ICT and operational domains of a company.

Business Automation in Industry Verticals

There are many technologies/solutions converging together to support business automation within and between industry verticals. Below we discuss a few industry verticals in which automation will play a key role in facilitating efficiency improvements and creation of new and enhanced products and services.

Automobile Automation

V2X Communications