Cloud Communications: Unified Communications as a Service (UCaaS)




Published: February 2015   Pages: 45
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Overview:

One of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud. Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with many potential applications made available from a variety of companies.

Multimedia communications is becoming increasingly important to business entities as they seek to ever improve efficiencies and reduce operational expenditures. Cloud-based unified communications is a relatively new spin on unified communications, leveraging some of the same functionality of previous systems, while also leveraging certain cloud-based system advantages.

This report evaluates the UCaaS companies, solutions, and technologies. The report also provides a market outlook and forecast through 2020 for UCaaS. All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Target Audience:

  • UC companies
  • Telecom service providers
  • Cloud and data analytics companies
  • Application developers and content providers
  • Cloud software, platform, and infrastructure companies
  • Telecom infrastructure and managed services companies

Report Benefits:

  • UCaaS forecast to 2020
  • Understand the UCaaS model
  • Recognize the future of UCaaS
  • Identify leading UCaaS companies
  • Identify the market drivers for UCaaS
  • Identify competing solutions to UCaaS
  • Understand app integration opportunities

Table of Contents:

1 Introduction 5
1.1 Executive Summary 5
1.2 Companies Mentioned 6
2 Cloud and Unified Communications 7
2.1 Unified Communications 7
2.1.1 Unified Messaging 8
2.1.2 Interaction Systems 8
2.1.3 Real-Time Communications 9
2.1.4 Transactional Systems 9
2.2 Unified Communication as a Service (UcaaS) 9
2.2.1 Single-Tenancy 10
2.2.2 Multi-Tenancy 10
2.3 Cloud Computing 10
3 UCaaS Use Cases 13
3.1 Case Study: Deploying UCaaS 13
3.1.1 Hosted Unified Communication vs. Multi-Tenant 13
3.2 Case Study: Deploying Traditional UCs vs. UC in the Cloud 14
3.3 Cloud vs. Software-based Communication 16
3.4 Challenges 17
3.4.1 Security 18
3.5 UCaaS Benefits 20
3.5.1 Expenditure Reduction 21
3.5.2 Decrease Capital Costs 22
3.5.3 Decrease Operational Expense 23
3.5.4 Improve Accessibility 24
4 Select UCaaS Vendors 25
4.1 Google 25
4.2 Avaya 26
4.3 Cisco 27
4.4 Microsoft 28
5 UCaaS Market Outlook 30
5.1 Employment Outlook and Job Skills Needed 30
5.1.1 Critical ICT and Cloud Skills 30
5.1.2 Typical Roles and Salary Expectations 31
5.2 Market Opportunities for UCaaS 31
5.3 Competing Solutions to UCaaS 33
5.3.1 WebRTC 33
5.3.2 Rich Communications Suite 34
6 Conclusions 37
7 Appendix: Future of Cloud Communications 39
7.1 Personalized Cloud 39
7.2 Context and Preference Driven Cloud 41
7.3 Cloud Analytics and Machine Learning 43

Figures

Figure 1: Non Redundant Private Cloud 12
Figure 2: UCaaS vs. In-house UC 15
Figure 3: UCaaS Revenue Forecast 2015 - 2020 32
Figure 4: WebRTC and Mobile Networks 34
Figure 5: RCS and Applications 35


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